Respondus Lockdown Browser Instructions
Some courses require the use of LockDown Browser for online exams. Watch this video to get a basic understanding of LockDown Browser:
Taking a Canvas Quiz with LockDown Browser
- Download LockDown Browser ahead of time to ensure you do not run into any installation issues right before your quiz
- Log into Canvas
- Navigate to the quiz you need to complete. If LockDown Browser is required, it should open automatically
Note: You will not be able to access a quiz that requires LockDown Browser with a standard web browser (Chrome, Safari, Edge, Firefox, etc.).
On-Campus Access to LockDown Browser
Students can use LockDown Browser and Respondus Monitor on computers in the Skills Center at Fullerton College. Visit the Skills Center website for hours of operation.
Guidelines
When taking a Canvas quiz, follow these guidelines:
- Select a location where you won’t be interrupted
- Before starting the quiz, know how much time is available for it, and that you have allotted sufficient time to complete it
- Turn off all mobile devices, phones, etc., and put them out of reach
- Clear your area of all extraneous materials (phone, books, papers, other computers, or devices)
- Remain at your workstation for the duration of the quiz
- LockDown Browser prevents you from accessing other websites or applications
Getting Support
Several resources are available if you encounter issues with LockDown Browser:
- The Windows and Mac versions of LockDown Browser have a “Help Center” button located on the toolbar. Use the “System & Network Check” to troubleshoot issues. If an quiz requires you to use a webcam, also run the “Webcam Check” from this area
- Respondus has a Knowledge Base available. Select “LockDown Browser + Respondus Monitor” as the product.
- If you are still unable to resolve a technical issue with LockDown Browser, submit a trouble ticket to Respondus. Provide detailed information about your problem and what steps you took to resolve it. The ticket will ask you what version you are using for LockDown Browser. You can find that information by visiting the LockDown Browser FC Instructions and Download page.
- Advise your instructor about the issue right away