Fullerton College

Distance Education Information & Resource Guide

Approved by DEAC 9/20/07
Revision 10/29/2008

 

The Distance Education Information & Resource Guide has been prepared in collaboration with the Distance Education Advisory Committee (DEAC) to assist those interested and involved in teaching, assigning, or taking Distance Education courses at Fullerton College. 

"Tips for Assigning and Teaching Distance Education Courses" were also prepared and approved by DEAC to help Deans and Faculty evaluate the preparation needed "before" assigning or teaching a Distance Education course to ensure both the integrity and quality of instruction.  Contact  fconline@fullcoll.edu or call 714-992-7500 if you need additional information pertaining to Distance Education.

 

T a b l e   o f   C o n t e n t s

 

Academic Computing Technology

Computer Lab Hours

Computer Lab Policies

Email Accounts

Orientations: How to Reserve 611

 

Course Management System (CMS) (e.g. CE 6.0)

Backing Up, Uploading and Restoring Courses for CE 6
Copy Content from Course on Same Server

Course Management Support

Course Shell Requests

How to Change Passwords
How to Grant Incompletes
How to Deny Access
How to Extend Exam Time

 

Distance Education/Instructional Technology

Distance Education Advisory Committee

Educational Broadcasting: Cable TV and Video on Demand

Location/Hours of Operation

Mission

Past and Present

Staff/Contact information

 

Instructional Support and Information

CCC Confer

Curriculum

Guidelines for Good Practice: Effective Instructor to Student Contact

How to Compress Audio Files

How to Compress Video Files

How to Convert Power Point to PDF
Mentors

Publisher's Resources and ePacks

Staff Development and Training

Student Learning Outcomes

Tips for Assigning and Teaching Distance Education Courses

Universal Design for Learning (UDL)

WebStar Instructions for Faculty

 

Policies, Rules and Procedures

Accreditation

College Policies and Rules

Copyrighted Material

Title 5

United Faculty Contract 

 

Student Services

Class Schedule

Counseling/Advising

Registration

Student Support Services 

Students with Disabilities
Fullerton College Proctoring
Request for Proctoring Services

 

Appendix

Checklists
Definitions and Related Terms for Distance Education
Downloads
Forms

Links to Web Resources

Archive of Email Announcements

 

 

 

Academic Computing Technology

 

Computer Lab Hours

There are a number of open computer labs for student use on campus.  For the most current campus lab hours go to http://support.fullcoll.edu/hours.htm.

 

Computer Lab Policies

Information pertaining to policies and procedures and acceptable uses of computing resources on campus is available at http://fcnet.fullcoll.edu/labpolicies.htm

 

Email Accounts

Fullerton College provides free email accounts for all staff and students.  For information click on setting up an email account, click on http://fcnet.fullcoll.edu/accounts.htm

 

Orientations: How to Reserve 611

To reserve Room 611 for faculty demonstrations and orientations, advanced reservations are generally required. This lab will accommodate classes of up to 55 students.  Instructions on reserving the lab are available at http://fcnet.fullcoll.edu/611schedule.htm, or by calling the Help Desk for Academic Computing Technology (ACT) at (714) 992-7711.  Please check the rooms available in the public folders on “Outlook” (see information below) before scheduling the appointment and be aware that the appointment will not appear on the calendar immediately. Once it is determined that there are no conflicts, the appointment will be made visible on the public calendar.

 

Advanced Reservations are generally required.

Go into Outlook

Click on Public Folders (left side of screen at the bottom)

Note: If these folders are not already displayed, click on “Folder List” which is the folder icon at the bottom of the screen.

1.     Click on “611 Lab Calendar”

2.     Go to top of screen, click on “Actions”

3.     Click on “New Appointment”

4.     Fill in the dates and times

5.     Click on “Save and Close”

 

Course Management System (CMS) (e.g. CE 6.0)

 

Backing Up, Uploading and Restoring Courses for Blackboard CE 6 

IMPORTANT:  One years worth of credit courses will be maintained on distanceed.fullcoll.edu. Courses older than one year will be removed from distanceed.fullcoll.edu.  Faculty who need a course from a previous semester to remain on the server must send the name and description of the course with a brief explanation to Terry Gleason at tgleason@fullcoll.edu before the semester ends. 

 

Throughout the semester faculty are strongly encouraged to back up their active course(s) to an external drive such as a CD or flash drive each time there is a change, such as adding course content or grades.  In addition, at the end of the semester, faculty should create and download course backups to an external drive using the instructions below.  Instructors are encouraged to save original files used to build or update the course site on external medium.

 

NOTE: You cannot restore backups in CE 6.  Restoring and uploading course back-ups with a .bak file extension, or a publisher package with file extension of .epk, require administrative access.  If you need to restore your course, or upload course package with .epk extension, contact  tgleason@fullcoll.edu

 

BACKING UP AND downloading/SAVING a course from the production server to external media

 

  1. Go to http://distanceed.fullcoll.edu and sign on to CE 6. Click Log Into Blackboard. Enter your Campus ID: and password. Click log in. Click the title of the course that you wish to backup.

  2. Scroll down to the Instructors Tools

  3. Click on "Manage Course"

  4. Under Backup Course click on "Create backup"

  5. If the section you are Backing Up is added to the Backup Queue click OK.  

  6. If you get a message that your section exceeded the quota for online backups,  select skip Backup.

  7. To make room for your newest Backup select delete oldest Backup. 

  8. When your backup file is created click on the ActionLink to "save as file" .

  9. Save the Backup file in your class files.

  10. Using the File Manager ( under instructor tools ) find the file in your class files section.

  11. Use the radio button or the action menu to download your course Backup file to your desktop or external drive.

  12. Click “Save”

  13. When the "Save As" box opens identify the location where you wish to save course ZIP file or backup, e.g. flash drive, my documents, etc. and click “Save”.  

  14. When the download complete box opens, click “Close”

 

Deleting Course Backups

IMPORTANT: After a course backup is created , locate the section backup you want to save as a file and, next to its title click the ActionLinks icon. Click  the ActionMenu icon to Save as a File.  

  1. Go to http://distanceed.fullcoll.edu and sign on to CE 6 by entering your WebCT ID, and password. Click log in. Click the title of the course that you wish to backup.

  2. Click on the "Control Panel"

  3. Click on "Manage Course"

  4. Under Backup Course click on "Create backup"

  5. Click on Cancel. Any existing course backup zip file should now be visible.

  6. Identify that you want to delete a course backup by clicking on the radio button to the left of the course backup zip file.

  7. Click "Delete" under Options: Backup Files

  8. Return to the home page.

 

Uploading and Restoring a course from the development server or external media to the production server. 

    1.     In CE 6 instructors are not able to upload course content to their own courses, but can copy content to a CE 6 course shell from a different course on the same server.  See below:

 

 

Course Management Support

Blackboard CE 6.0: Currently Fullerton College supports Blackboard CE 6.0.  Beginning Summer 2008, Fullerton College will support Blackboard Learning Systems CE 6.0 (formerly WebCT) as the course management system for delivery of most Distance Education courses.

 

Due to limited resources and staffing, faculty using publishers and other course management systems should rely primarily on support provided through the publisher or host site.

 

Course Shell Requests
Faculty must complete one course shell request form for each course in which distance education as an instructional mode of delivery is intended.  Deadlines for submitting course shell requests for CE 6.0 ( Summer  08 or later) are as follows:

Fall Semester - August 1 or first work day in August
Spring Semester - December 1 or first work day in December
Summer Semester - May 1 or first work day in May

Click here for a copy of the DE online course shell request form:

 

IMPORTANT CHANGE:  Beginning fall 2007, faculty will be asked to identify the course title and CRN # they wish to use the following semester (e.g. spring, 2008) and DE staff will transfer or move identified course(s) for the faculty into a new shell prior to the subsequent semester.

 

How to Change Passwords

Instructions for Instructors and Students changing their own passwords for CE 6 access.

  1. Go to http://myfc.fullcoll.edu and log in to the Fullerton College portal. 

  2. Locate the fc change password channel.

  3. Enter your a new password.

  4. Enter your new password a second time to confirm.

  5. Click on the "Submit Query" button

  6. Your password is now updated.

 

How to Grant Incompletes

Blocking Course Access vs Allowing Access if/when Submitting an Incomplete Grade in Online Courses Utilizing CE 6
Faculty issuing an “Incomplete” grade to a student previously enrolled in a CE 6 course can allow the student continued access to their course by enabling access for the time allowed to complete the required work.  Faculty should otherwise block access to the course for all other students once a course has concluded. 
Faculty may also contact fconline@fullcoll.edu and request that the student  be manually added to the same course taught the following semester in order for them to complete their work. 

For assistance with blocking, or allowing access, contact fconline@fullcoll.edu.

 

How to Deny Access
Typically, students registered in Banner/WebStar are populated into CE 6courses  24-hours prior to semester start date.  If you don't  want students to have access, go to the Grade Book (displayed when the "Teach Tab" is selected) and select all of the students (except yourself, the demo student, and any other instructors) and select  "Deny Access."


How to Extend Exam Time
It is the policy of the North Orange County Community College District to provide equal educational opportunities for students with disabilities in accordance with state and federal law, including Title 2 of the Americans with Disabilities Act of 1990, Sections 504 and 508 of the Rehabilitation Act of 1973 and Title V of the California Administrative Code. Pursuant to Title V, Sections 5600-56076, the District has developed Disability Support Services (DSS) to assist students with disabilities in securing academic accommodations and auxiliary aids.

To offer an extended time exam in CE6:

1. Create regular exam:
        -   Include dates available and 
amount of time students have to complete.
        -   Title it - for example, "Exam 3."
2. Next, create a second new exam
:
        -
  Give new/second exam a different title.  For example, "Exam 3 Ext.,"  or  "Exam 3 DSS."
        -  Under "Template:"
                -  Select option: "base on existing assessment."
                -  Choose option to use original  "Exam 3"  as the template.
3.  You should now have two identical exams, saved with different names. 

4.  Go into "Extended Time Version:"  
        -  Change time from 1 hour to 1.5 hours, or whatever time DSS recommends is appropriate. 

5.  
 Action Menu:  
                - 
 "Release Criteria"  
                -  "Add Member Criteria"  (set  so only students with disabilites have access):
                          -  On exam created for DSS students, e.g., "Exam 3 Ext," set so only students with disabilities have access.   
                             (
The exam can run at the same time as the regular version of the exam (Exam 3).  Only the student (s), 
                              selected using "Release Criteria,"  will have additional time for completing exam .
                             It will not show up in the Assessment Tool for students not listed
).
 Note:  if you want only the DSS student to have access to the extended version, you must prevent release of the regular exam;
      otherwise, the DSS student will be able to preview the regular exam, prior to taking the "extended time" version.
                -    
Action Menu:  
                - 
 "Release Criteria"  (deny access to regular exam to DSS students):
                        -  Select entire class by placing a checkmark in top box beside "User ID."
                        -  Uncheck DSS students to deny access and prevent release of regular exam.
               
Contact Disability Support Services (DSS)x 27099, for questions regarding students' disabilities' verification, and reasonable accommodations.
Contact Terry Gleason
online@fullcoll.edu , and cc:  tgleason@fullcoll.edu,  if you need assistance making accommodations when using CE 6/8.

 

Distance Education/Instructional Technology

 

Mission

 

The mission of Distance Education at Fullerton College is to promote educational opportunities allowing access independent of geographical location or physical limitation.  In support of instruction and to ensure high quality for both faculty and students, the DE staff implements, and operates technology accomplishing the conversion of educational and community-related content for television broadcast, use on the internet or on-campus delivery.

 

Distance Education Advisory Committee

 

The DEAC is a campus level committee that provides advisement to the President Advisory Council to ensure a high quality Distance Education Program.  The Distance Education Advisory Committee coordinates the use of instructional technology and the delivery of instruction and student services at a distance, designs and develops training curriculum, and oversees the training of faculty in Distance Education practices and methodologies.  Among the issues the committee may address are course management systems, staff development, student services, counseling, facilities, technology services, media production, and administration.

 

Educational Broadcasting: Cable TV and Video on Demand

 

Distance Education also oversees a cable TV station that broadcasts educational programming and public service announcements to: Fullerton, Anaheim, Anaheim Hills, Villa Park, Placentia, Garden Grove, and Yorba Linda.  For current broadcast schedules and viewing options, click here.  

 

Streaming video on demand (VOD) is available through Annenberg Media, where media and telecommunications can be used by faculty and students to advance learning. To hear the sound and view video, the user should have Windows Media Player, DSL, a cable modem, or a LAN connection to a T1 line or greater, and have Javascript enabled.  Click on broadband FAQ for more information.

 

Free sign up is required for first-time users. Click on http://www.learner.org/view_programs/view.programs.html.  Browse resources by discipline and grade level and look for the  icon

 

Location/Hours of Operation

 

The Distance Education office is located on the first floor of the Student Services Building on the south side of Chapman Avenue in room 2001. The office is open 7:30 a.m. to 4:00 p.m., Monday through Thursday and is closed on weekends, school holidays, and on Fridays during summer months.

 

Past and Present

 

Historically, Distance Education at Fullerton College began in 1973 with "Connie’s Clothing Corner," a telecourse which was co-produced by FC/NOCCCD/KOCE and aired on KOCE. This series ran until the late 1970’s.

 

Today Distance Education includes:

·         Online courses delivered entirely or mostly online

·         Hybrid courses that combines Internet work and campus attendance with 51% or more of the course taught on campus

·         Teleweb courses taught through the use of cable television broadcasts and online technologies

·         Web Enhanced courses that use the web as an extension of the classroom to enhance learning such as posting course syllabi, handouts, homework assignments, and virtual discussions online.  

 

Staff/Contact Information

 

Distance Education Manager, Terry Gleason (714) 992-7060  tgleason@fullcoll.edu   

·       Oversight of DE staff, website & district's cable channel 

·       Course Management System ( CE 6 ) and TV Channel Broadcast Technology Administration 

·        Webpage development for online faculty (by appointment only)

 

Distance Education Specialist, Linda Clark (714) 732-5007  lclark@fullcoll.edu

·          Skilled and technical duties in support of DE (e.g. Public Service Announcements for LCD monitors, cable channel scheduling, teleweb course support,  CE 6 Shell web enhanced shell requests, copyright compliance, distance education research)

 

Media Production Specialist, Betty Howard (714) 732-5008  bhoward@fullcoll.edu

·         Designs and develops campus brochures, flyers, and publications

 

Dean of Academic Services, Carol Mattson (714) 992-7056  cmattson@fullcoll.edu

        ·         Oversees DE, Curriculum, Catalog and Schedule, and Staff Development. Campus liaison for Fullerton College Foundation.

 

Instructional Support and Information

 

CCC Confer

 

CCC Confer was designed to allow communication and collaboration, using the latest Web conferencing technology, for all staff, faculty and administrators in the California Community Colleges system. It is ADA and Section 508 accessible. All you need is your phone and an Internet connection. For more information go to http://www.cccconfer.org/index1.aspx

 

Correspondence with Faculty Teaching via Distance Education

 

The Distance Education staff notifies online faculty of important information pertinent to Distance Education via email.  To confirm contact information for the current semester is accurate, faculty can go to: http://online.fullcoll.edu   To update information or to make corrections, email:  online@fullcoll.edu.

 

Faculty on the Distance Education email distribution should expect an email from Distance Education during the last month of the semester prompting them that they must submit a new course shell request for each online, hybrid, teleweb or web enhanced course they are scheduled to teach the subsequent term.

 

Faculty will be notified when course shells are available, along with instructions on how and where to log in to the course.

 

Curriculum

 

At Fullerton College, courses delivered at a distance adhere to the same principles of academic quality and integrity as courses delivered on campus, face-to-face.   Curriculum at Fullerton College is reviewed, at minimum, on a six-year cycle.  However, any time a new or revised course is brought before the Curriculum Committee  requesting to add Distance Education as a mode of delivery, the course is reviewed and approved separately by the Curriculum Committee to ensure that a course taught using such a modality are equal in rigor, course content and learning outcomes as the same course taught face-to-face. 

 

Guidelines for Good Practice: Effective Instructor to Student Contact

 

Review and follow the “Guidelines for Good Practice: Effective Instructors – Students Contact in Distance Education Learning” adopted by the California Academic Senate at http://www.curriculum.cc.ca.us/Curriculum/GoodPract/Downloads/EffectiveInstructor_Student.pdf

 

How to Compress Audio Files

 For information on compressing audio files go to http://audacity.sourceforge.net/[1]  Audacity is a free, open source software for recording and editing sounds. It is available for Mac OS X, Microsoft Windows, GNU/Linux, and other operating systems. Click here to Learn more about Audacity.  Click here to Download Audacity 1.2.6 for Microsoft Windows

 

How to Compress Video Files

 

Adobe Captivate is a software that edits video files  and is available on the computers in the TEC lab in room 800.  Call the TEC at (714) 992-5010 to check the lab’s availability.

  

How to Convert PowerPoint to PDF

 

For information on converting PowerPoint to PDF files, go to http://studio.adobe.com/us/tips/tip.jsp?p=1&id=101018&xml=acr7sdofficepdf

 

Blocking Course Access vs Allowing Access if/when Submitting an Incomplete Grade in Online Courses Utilizing CE 6

Faculty issuing an “Incomplete” grade to a student previously enrolled in a CE 6 course can allow the student continued access to their course by enabling access for the time allowed to complete the required work.  Faculty should otherwise block access to the course for all other students once a course has concluded. 
 
Faculty may also contact fconline@fullcoll.edu and request that the student  be manually added to the same course taught the following semester in order for them to complete their work. 
 

For assistance with blocking, or allowing access, contact fconline@fullcoll.edu.

 

 

Mentors

 

A Distance Education mentor program will be piloted fall 2008. Check the Staff Development webpage at http://staffdev.fullcoll.edu for more information.

 

Publisher's Resources and ePacks

 

Distance Education teaching/learning tools may be available from publishers when a faculty member adopts one of their textbooks for use in a class. For information on publisher’s materials contact the publisher’s representative for Fullerton College.   

Cengage Learning http://www.cengage.com/
Pearson Education http//www.coursecompass.com

McGraw-Hill //www.pageout.net

Blackboard.com (search for “publishers”)

 

Staff Development and Training

 

Information regarding Staff Development and Training is available at http://staffdev.fullcoll.edu or by contacting the Staff Development Coordinator at (714) 992-5010. 

Resources for online teaching and learning are available at http://staffdev.fullcoll.edu/StaffDev07/technology.htm

 

Student Learning Outcomes

 

The following Student Learning Outcomes have been identified by the DEAC for all students who participate in and complete a Distance Education course at Fullerton College.

 

  1. Students will use technology successfully to complete assignments and exams.
  2. Students will proficiently use technology to exchange ideas with faculty and classmates independent of a physical location.
  3. Students will develop and apply self-management skills, including reading and following instructions, to independently complete course assignments.

 

Tips for Assigning and Teaching Distance Education Courses


Note:  Faculty wanting to teach a course online or as a hybrid should first discuss this and other course scheduling assignments with their division dean. 

Tips for Assigning and Teaching Distance Education Courses were prepared and approved by DEAC to help Deans and Faculty evaluate the preparation needed before assigning or teaching a Distance Education course at Fullerton College.  Prior to teaching an online course at Fullerton College, essential factors to consider include: 

 

1.      Complete training for teaching online in both pedagogy and use of a course management system.  Options include:

a.      Enrolling in training through @ One at http://www.cccone.org/

b.     Enrolling in a self-paced Virtual Instruction Academy.  Contact Terry Gleason at tgleason@fullcoll.edu.  A face-to-face component of the VIA is generally offered during the summer.

c.      Enrolling in other training courses such as the UC Extensions programs at UCLA and UCI  to gain certification in distance education course facilitation.     

d.    Visiting publishers sites for information and training options when using publisher’s online course materials.

e.     Visiting the Staff Development website at http://staffdev.fullcoll.edu/StaffDev07/technology.htm for additional information and resources.

2.      Use universal design principles in setting up your course to help assure that disabled students can be accommodated.  Click here for information on Universal Design for Learning. Contact Disabled Student Services (DSS) at (714) 732-5365 for assistance with testing your website or course for accessibility or for assistance in accommodateing disabled students. Note: DSS notifies faculty of students who need accommodation and who qualify for services.

 

3.      Make sure the course has been approved for instruction as an online course by the Curriculum Committee.  If unsure, check with your Division’s Curriculum representative or Division Office Manager.

 

4.      Use your campus e-mail address and setup an instructor webpage on the college website with links to your online course(s).  Note: Campus email accounts are automatically assigned to FC staff.

  1. For details on setting up a staff webpage, go to http://webhelp.fullcoll.edu/
  1. Staff Development may also offer Frontpage or Dreamweaver workshops.  Go to  http://staffdev.fullcoll.edu/  and click on calendar  for training days and times.

 

5.      Review the comment line examples for the class schedule for online courses with your Division Office Manager and use the one that best suits your course to assure that students know how to access your course. Click here to view comment lines.

 

6.      Be aware that online students must have the same access to on-campus services as students in face-to-face classes.

  1. Fullerton College Student Services are listed and linked on the Distance Education website at http://www.fullcoll.edu/studentservices.cfm

 

7.      Plan ahead for issues related to hardware, software, online orientation locations, and other technical needs.

       a.  Inform students of any particular technical and non-technical requirements of your online course and let them know where they can find equipment on campus that meets these technical requirements.  Make sure that the available equipment can handle the hardware/software/internet needs of your class.  If you need assistance Contact the Help Desk at (714) 992-7111

        b. To install software a request form is available at fcnet.fullcoll.edu.  Due to a large volume of requests, submit form at least 4 weeks before the software needs to be loaded.

        c. For hardware or related needs, submit a service request at http://tts.fullcoll.edu/ a minimum of two weeks before your class begins. NOTE: Generally the same username and password used to login to the FC network to use email.  Contact your Division Office Manager to learn the protocol in your division/department for submitting a service request. 

 

8.      Provide students with a method that will help them be successful learning at a distance such as providing an orientation either on campus or online.

       a.  The 611 lab can be used for a face-to-face orientation.  Visit http://fcnet.fullcoll.edu/611schedule.htm to verify availability or to reserve the room.

 

9.      Enroll in an online course prior to teaching an online class to experience the “student” perspective.

 

10.  Understand the level of support available to you and your students. 

  1. Limited technical support is available at fconline@fullcoll.edu
  2. Frequently Asked Questions (FAQs) prepared for students are available on the Distance Education Website at http://online.fullcoll.edu

 

Contact the Distance Education office at (714) 992-7059 for more information.

 

Universal Design for Learning (UDL)

 

 

Universal Design Accessibility Checklist

 

Distance Education at Fullerton College supports and encourages the practice of Universal Design for Learning (UDL).  UDL is designing course instruction, materials, and content to benefit people of all learning styles without adaptation or retrofitting. UDL provides equal access to learning, not simply equal access to information.  UDL allows the student to control the method of accessing information while the instructors monitor the learning process and initiates any beneficial methods.

 

Although this design enables the student to be self-sufficient, the instructor is responsible for imparting knowledge and facilitating the learning process.  It should be noted that UDL does not remove academic challenges; it removes barriers to access. 

 

UDL is the design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.  Making a product accessible to people with disabilities often benefits others.

 

Click here for more information on UDL.

 

WebStar Instructions for Faculty

 

For WebStar instructions, go to http://staffdev.fullcoll.edu and click on “Using WebStar”

 

Policies, Rules and Procedures

 

Accreditation  

 

Accrediting Commission for Community and Junior Colleges (ACCJC): A Distance Learning Manual published by ACCJC is available at http://www.accjc.org/publications.htm

Under "For Member Institutions"; Click on “Publications” and scroll to "Distance Learning Manual."

 

 

College Policies and Rules

 

College policies and rules outlined in the Student Catalog apply to all distance education students - the same "Standards of Student Conduct," "Discipline Policy, "Student Complaint Procedure" will be followed.

 

Copyrighted Material

 

To view the district’s policy on copyright, at http://www.nocccd.edu/Policies/PoliciesAndProcedures.htm#AdministrativeGuide

North Orange County Community College District ADMINISTRATIVE PROCEDURES, Chapter 3: AP 3750

Employees unsure as to whether they are violating copyright law will be directed to the U.S. Copyright Office’s website at http://www.loc.gov/copyright.

 

Title 5

 

For Title 5 information pertaining to Distance Education, go to http://government.westlaw.com/linkedslice/default.asp?RS=GVT1.0&VR=2.0&SP=CCR-1000&Action=Welcome

 

Click on  "List of CCR Titles"